Terms and Conditions

Effective Date: 01 September 2025
Company: NEERSOFT TECHNOLOGY LLP (LLPIN: ACJ-4817)
Registered Office: F No – C-201 Trademark Life, G No-155, Nr Shindewadi, Kasaram, Paud, Pune, Mulshi, Maharashtra, India – 412108

Welcome to Neersoft Technology LLP. By accessing or using our website https://neersoft.com, engaging with our services, or subscribing to our products and implementations, you agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree, you should not use our website, services, or products.

1. Scope of Services

Neersoft Technology LLP (“Neersoft”, “we”, “our”, or “us”) is a service provider and implementation partner. We do not develop or own third-party platforms. Our services include, but are not limited to:

  • Website design & development
  • Digital marketing & paid advertisements (Google Ads, Meta Ads, etc.)
  • Graphic design & branding
  • CRM, ERP, billing & other software implementation (Odoo, Zoho, and other 3rd party platforms)
  • WhatsApp Marketing automation tool “Flow” (built on Jio Haptik platform)

2. Third-Party Platforms & Dependencies

  • Neersoft acts only as an implementation and integration partner for third-party platforms such as Jio Haptik, Odoo, Zoho, Google Ads, Meta Ads, etc.
  • Each of these platforms has its own Terms & Conditions, which apply to the client in addition to Neersoft’s Terms.
  • Neersoft is not liable for downtime, bugs, policy changes, restrictions, or account suspensions caused by third-party platforms.

3. No Guarantee of Results

  • Neersoft provides best-effort services only.
  • For marketing, paid ads, SEO, or lead generation services, results (leads, conversions, revenue, ROI, traffic, etc.) are not guaranteed.
  • For Flow (WhatsApp automation tool), functioning depends on Jio Haptik infrastructure. Guaranteed support is not included. We will make reasonable efforts to resolve issues but no guarantee is provided.

4. Refund & Cancellation Policy

  • Strictly No Refunds apply to all services and products, including but not limited to:
    • Website design & development
    • Marketing and paid advertisements
    • Flow (WhatsApp marketing tool)
    • CRM/ERP/Software implementations
  • Once a project, campaign, or subscription has been initiated, the client is liable for full payment as agreed in the proposal/contract.

5. Delivery Timelines

  • All timelines, milestones, and delivery schedules provided by Neersoft are estimates only.
  • Delays may occur due to dependencies on clients, third-party platforms, unforeseen technical issues, or regulatory approvals.
  • Neersoft shall not be held liable for losses, damages, or penalties arising from such delays.

6. Client Responsibilities

The client agrees to:

  • Provide all necessary content, approvals, and access credentials in a timely manner.
  • Ensure that they have the legal right to use all data, content, and materials shared with Neersoft.
  • Be solely responsible for compliance with third-party platform policies (Google, Meta, Jio Haptik, Odoo, Zoho, etc.).

7. Payments

  • A minimum 50% advance payment is required before commencement of work, unless agreed otherwise in writing.
  • Balance payment is due on completion or as per agreed milestones.
  • All payments are non-refundable.
  • Delayed payments may incur a late fee of 1.5% per month or the maximum allowed by law.
  • Services may be suspended until outstanding dues are cleared.

8. Intellectual Property

  • All code, creatives, and designs developed by Neersoft remain its property until full payment is received.
  • Upon full payment, ownership of final deliverables transfers to the client (excluding proprietary tools, plugins, or third-party software).
  • Neersoft may showcase completed work in its portfolio unless otherwise requested in writing.

9. Confidentiality

Both parties agree to maintain strict confidentiality of any business, technical, or proprietary information shared during the engagement.

10. Limitation of Liability

  • Neersoft’s total liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim.
  • Neersoft shall not be liable for:
    • Loss of revenue, profits, or business opportunities
    • Data loss or corruption
    • Service downtime caused by third-party providers
    • Indirect, incidental, or consequential damages

11. Indemnity

The client agrees to indemnify and hold Neersoft harmless against all claims, damages, liabilities, costs, and expenses (including legal fees) arising out of:

  • Use of deliverables (websites, ads, campaigns, software, etc.)
  • Breach of laws, third-party rights, or platform policies by the client
  • Misuse or illegal use of services provided

12. Termination

  • Either party may terminate with a 30-day written notice.
  • Neersoft may terminate immediately if the client breaches payment terms, misuses services, or violates laws/platform policies.
  • Upon termination, all dues for services rendered up to the termination date must be paid in full.

13. Governing Law & Jurisdiction

  • These Terms shall be governed by the laws of India.
  • All disputes shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.

14. Modifications

Neersoft reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of services constitutes acceptance of the revised Terms.

15. Contact Information

For any queries regarding these Terms, please contact:

Neersoft Technology LLP
📍 Pirangut, Pune, Maharashtra – 412108
📧 hello@neersoft.com
📞 +91 96375 03315 | +91 82080 90382

✅ This draft is strict, professional, and legally protective — it clearly states:

  • No refunds anywhere
  • No guarantee on results or timelines
  • No liability for 3rd party platforms
  • Your liability limited only to fees paid
  • All disputes in Pune only