Last updated: January 29, 2026
This Privacy Policy explains how NeerSoft Technology LLP (“NeerSoft”, “we”, “us”, “our”) collects, uses, stores, processes, and protects personal data when you visit our website, contact us, or use our services.
By accessing our website or submitting any form or information, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy.
1. About the Company
NeerSoft Technology LLP is an IT services, consulting, automation, CRM, and digital solutions provider.
Website: https://neersoft.com
Contact: https://neersoft.com/contact-us
2. Scope of this Policy
This policy applies to all visitors, customers, partners, and users who interact with our website, services, communication channels, forms, or systems.
3. Types of Personal Data We Collect
We may collect and process the following categories of data:
- Identity data (name, company name)
- Contact data (email address, phone number, address)
- Business data (requirements, project details, service requests)
- Technical data (IP address, browser type, device, operating system)
- Usage data (pages visited, interactions with website)
- Communication data (emails, chat messages, support requests)
- Any information you voluntarily submit through forms or communication
4. How We Collect Data
We collect data through:
- Website forms (such as contact forms, enquiry forms, service request forms)
- CRM systems (including Zoho, Odoo, and internal systems)
- Email communication
- Live chat and support systems (such as HelpScout)
- Cookies and similar tracking technologies
- Direct communication from customers, prospects, or partners
5. Purpose of Data Processing
We use personal data strictly for legitimate business purposes, including:
- Responding to enquiries and requests
- Providing services and support
- Managing projects and customer relationships
- Sending service-related, operational, or administrative communication
- Improving our website, services, and internal processes
- Maintaining internal records and CRM pipelines
- Security, fraud prevention, and compliance
- Legal, contractual, and regulatory obligations
We do not sell, rent, or trade personal data.
6. Legal Basis for Processing (GDPR & DPDP Compliance)
We process personal data based on one or more of the following legal bases:
- Your explicit consent (for example, when submitting a form)
- Performance of a contract or pre-contractual steps
- Legitimate business interests
- Compliance with legal obligations
7. Consent and Proof of Consent
When you submit information via our forms:
- You must actively check a consent checkbox
- Your IP address, timestamp, and form data are stored
- This data is used as proof of consent if required by law or service providers
8. Email and Communication Policy
We send emails only:
- To people who contact us
- To existing customers or business contacts
- For service-related, operational, contractual, or administrative communication
We do not send spam, cold emails, or emails to purchased or scraped lists.
9. Data Storage and Retention
We store personal data only for as long as necessary:
- To fulfill business or contractual purposes
- To comply with legal and regulatory obligations
- To resolve disputes or enforce agreements
You may request deletion of your data unless retention is legally required.
10. Data Sharing and Third Parties
We may share data with trusted service providers such as:
- Hosting providers
- CRM systems (Zoho, Odoo, etc.)
- Communication and support platforms (HelpScout, email providers)
- Cloud infrastructure providers
These parties process data only on our instructions and under confidentiality obligations.
11. International Data Transfers
Your data may be processed on servers located outside your country. We ensure appropriate safeguards are in place to protect your data.
12. Data Security
We use appropriate technical and organizational security measures including:
- SSL encryption
- Secure servers and access controls
- Reputed cloud and SaaS providers
However, no system can guarantee 100% security.
13. Your Rights
Depending on applicable law, you have the right to:
- Access your data
- Correct your data
- Delete your data
- Restrict or object to processing
- Withdraw consent
You can contact us via https://neersoft.com/contact-us
14. Cookies and Tracking
We use cookies and similar technologies. Please refer to our Cookies Policy for full details.
15. Children’s Data
Our services are not intended for children under 18. We do not knowingly collect children’s data.
16. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page.
17. Contact
For any privacy-related questions, contact us at:
https://neersoft.com/contact-us